www.optimus.ie
 
   
 

 

Optimus is an innovative, multi-tiered programme supporting the tourism industry and enabling businesses to become more profitable, more efficient and more competitive.

Based on international research, Optimus offers a practical approach to achieving excellence and boosting bottom-line results. Comprising three distinct yet inter-related levels, Optimus focuses on every aspect of your business from customer service to operational management to organisational excellence.
 

Most hospitality and tourism businesses believe they already provide first-rate customer service but research shows that often only a minority of customers agree. What will set your business apart is the degree to which you and your staff go beyond the basics and exceed customer expectations.

Service Excellence, already an established concept under ‘Ireland’s Best’, underpins the Optimus programme. It is about creating and developing a service excellence culture that is specific to your organisation. The Service Excellence programme offers management training workshops, staff training, a customer satisfaction tracking system and related benchmarking reports.